LEGAL

VINCENT ART TERMS AND CONDITIONS

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1. GENERAL INFORMATION

 

We are VINCENT ART (trading under the brand name VINCENT ART), a company registered in the United Kingdom. Our address is: VINCENT ART, 25 Sunnybank Cottages, Rossendale, BB4 4AH, United Kingdom.

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You can contact us by telephone at +44 7538 187 285 or by emailing us at: vincent@vincentart.co.uk.

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These are the terms and conditions ("Terms") on which we supply products to you in the United Kingdom and worldwide. Please read these Terms carefully before you submit your order. By using our website, you agree to abide by all applicable laws and these Terms.

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2. CONCLUSION OF CONTRACT

 

The products displayed on our website constitute a non-binding online catalogue. When you click "Buy now," you are placing a binding order to purchase the selected products. We automatically accept your offer upon receipt of your order, and you will receive an email confirmation.

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All goods are offered subject to availability and our acceptance of the order. We reserve the right to reject any order without obligation to assign a reason. Given the handmade nature of our art, the exact size and colour of goods may vary slightly from the dimensions and appearance shown on our website.

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3. PRICE & PAYMENT

 

Pricing & VAT:

• UK Orders: Product prices include UK VAT where applicable.

• International Orders (EU & Rest of World): Prices displayed on our website and charged at checkout do NOT include local import taxes, VAT, GST, or customs clearance duties for destinations outside the UK. The buyer remains strictly responsible for any applicable local taxes and fees levied by the destination country.
   

Payment Terms:

• Payment must be made in full at the time of placing your order via credit card, debit card, or PayPal.

• By placing an order, you warrant that all provided details are correct and that you are authorized to use the chosen payment method.

• Your order will only be processed once payment has been cleared in full.
   

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4. ORDERING, SHIPPING, DELIVERY, TAXES & CUSTOM DUTIES

 

1. Domestic Shipping (United Kingdom)
All orders within the United Kingdom are shipped via tracked courier services. As Vincent Art is a UK-based gallery, no import duties apply to domestic deliveries.

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2. International Shipping (EU & Rest of the World)​For all international destinations (including EU countries, Switzerland, Norway, USA, Canada, Australia, etc.), Vincent Art operates strictly on a DAP (Delivered At Place) basis.

• Import Taxes & Duties: Your order may be subject to local import duties, VAT, GST, or customs handling fees once the shipment reaches your country.

• Buyer Responsibility: These additional charges are the sole responsibility of the recipient. Vincent Art does not collect these fees at checkout and has no control over local customs charges.

• Courier Collection: The courier service (e.g., DHL, Royal Mail, FedEx, UPS) will contact the recipient directly prior to or upon delivery to collect any applicable taxes and customs fees required by local regulations.

• Customs Clearance: We recommend contacting your local customs office for specific information regarding imports of original artwork or art prints before completing your purchase.
   

3. Shipping Method & Insurance

• Original Artwork: All original works are professionally packed (including crating where necessary) and shipped via premium courier services (FedEx/UPS/DHL) with full insurance and tracking.

• Prints and Tiles: Art prints (in square tubes) and art tiles are shipped via tracked services. To maintain our high standards, international shipments of tiles are typically sent via courier to ensure a safe and duty-prepaid experience for our European clients.
  
  4. Order Processing & Preparation Time

• Every piece of art from Vincent Art is handled with the utmost care to ensure it arrives in perfect condition.

• Original Paintings: Please allow 2-7 working days for professional packing. Large works require custom-built wooden crates (crating) to ensure maximum safety during transit.

• Mixed Media. Framed Artworks and Prints are typically prepared and dispatched  within 5-7 working days.

• Greetings Cards & Tiles: These items are typically prepared and dispatched within 1-3 working days.

• Order Confirmation: You will receive a confirmation email once your order is placed, and a second notification with tracking details as soon as your artwork is dispatched.
  
  5. Estimated Delivery Times

• Once dispatched, the estimated arrival times are as follows:

• United Kingdom: 1–3 working days.

• Europe (EU, Switzerland, Norway): 3–7 working days via premium courier.

• Rest of the World: 5–14 working days, depending on the destination and local customs processing.

• Please note: These are estimated times. While we use reliable premium carriers, delays due to customs or international logistics are outside of our direct control.
  
  6. Tracking & Receipt

• All shipments are fully tracked and require a signature upon delivery.

• We strongly recommend inspecting the packaging upon arrival. If there is any visible damage to the external crate or box, please note this with the courier when signing or refuse the shipment and contact the Gallery immediately.

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6. RETURNS & CANCELLATIONS

 

Cancellations: We do not accept cancellations once an order has been placed.
 

Original Artworks & Framed Pieces: Due to the unique and delicate nature of original paintings and custom-framed artworks, these items are considered final sale. We provide high-resolution images and videos (upon request) to ensure you are confident in your purchase before shipping. Returns for original works and framed pieces are only accepted in the event of damage during transit.
 

Paper Prints & Tiles: We offer a 14-day return policy for prints and tiles. You must notify us within 14 days of delivery to be eligible. The item must be returned unused, in its original condition, and in its original packaging.
 

Return Shipping & Fees: The buyer is responsible for all return shipping costs, including any import duties or taxes incurred during the return process. The original shipping cost is non-refundable. A 15% restocking fee may apply to returned items to cover the cost of professional inspection and repacking.
 

Damaged Items: In the unlikely case that your artwork arrives damaged, please contact us within 24 hours of delivery. All our artworks are fully insured. You must provide photographic evidence of both the damage and the packaging to initiate an insurance claim. Do not discard the original packaging, as it is required for the inspection process.

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Refunds will be processed once the returned item has been received and inspected. Refunds will be issued to your original payment method within 5-10 business days.

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7. INTELLECTUAL PROPERTY & COPYRIGHT

 

All content on our website, including the artworks, trademarks, and logos, is our property. The purchase of an artwork or print grants you only the physical ownership of the item. It does not transfer any rights to copy, reproduce, or publicly display the work. All rights are reserved.

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8. DATA PROTECTION

 

All provisions regarding the protection of your personal data can be found in our Privacy Policy, which you must also read and accept.

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9. APPLICABLE LAW

 

These Terms are governed by English law, and any legal proceedings will be brought in the English courts.